Managed IT Services

On Time Technology Solutions delivers proactive maintenance services through our flat-rate Hassle Free IT Service Plan. Designed to reduce your costs, increase your profits and mitigate your business risks, we partner with you as your Virtual CIO and IT Department, allowing you to focus on running your business, not your technology.

Our relationship begins with evaluating your current state of technology, including infrastructure, hardware and line-of-business applications and Vendors. We work with you to identify your critical business processes, pain points and vulnerabilities, and perform a threat analysis to determine your business risks. Completing this process allows us to design a Technology Plan that aligns with your long-term business goals.

We become an extension of your business, and true Partner. Because our Service Plan is based on a flat monthly fee allowing you the ability to budget your IT costs annually, we assume both the financial and technical risks in our relationship, fueling our commitment to continuously identify and deliver solutions that improve your efficiencies and reduce downtime – as a true Partner should.

Network Operations Center
24/7/365 Network Monitoring
Vendor Management

FAQ on Managed Services

Why does my company need the services of On Time Technology Solutions?

A: Every company faces daily computer support challenges. According to IDC research 45% of all computer problems go unsolved purely because of the expense of calling the computer support company. Employees are told "figure out another way to handle it" or "simply live with it". By using our Hassle Free IT Services we offer unlimited support with a fixed monthly fee. Your employees can get the support they need; and you can get a handle on the out of control computer support spending.

How much does it cost?

A: Hassle Free IT Service plans are priced based on the size of your network and the type of service you require. You won't find any complex pricing plans with On Time Technology Solutions, Inc. Because our prices are based on the size of your computer network you are not forced to pay huge monthly fees for services you don't need. Our Hassle Free IT Services is affordable for any company of any size. We have clients that range in size from a single office with 5 users to a company with many office locations. There is never any obligation for us to give you a quote, just call the office, we would be happy to give you any information you need.

How does it work?

A: It's all about automation and preventative maintenance! We deploy a small agent and that agent connects your computer to our Network operation Center and enables our support engineers to help you. But our agent does not just let us support you, it does a whole lot more: it makes a complete inventory of your hardware and software, automatically installs patches, fixes, and software upgrades, performs routine computer maintenance, and for servers it monitors over 300 different statistics to ensure that if an error happens our support engineers know when, why and how. We support every employee in your company as well.

How do I know this is secure?

A: Any communication with On Time is completely secure. First, we do not store any of your data at our location. Your valuable data never leaves your site... EVER! No On Time Support Engineer can access anything on your computer network without you authorizing us to do so. Anytime a user requests our support, they are prompted on their screen to authorize us to do so. To further protect your vital information On Time’s Hassle Free IT Service uses a 256-bit encryption key. Simply stated: your computer systems and vital data security is taken very seriously and is our utmost priority.

When your support engineers are supporting our system are they tracked or audited?

A: A support ticket is generated for every problem that our engineers handle even if it was not reported by a user. We have a detailed audit trail attached to every action that our support engineers perform. We keep that audit trail forever. It is our promise to keep your systems secure and safe from everyone.

My current computer support company claims to offer remote management, what makes you different?

A: Most computer support companies offer remote control and not Complete I.T. outsourcing. Beware of companies that don't have dedicated support engineers to answer your calls for routine support; this usually indicates that their support people are on-site with customers and they work on a call back basis. On Time has trained support engineers that are ready to assist every employee at your company with any problem they might have right now, not when it’s convenient for us to call you back. On Time offers much more than remote control (although we do that as well). On Time’s engineers constantly monitor and manage your system to predict problems and correct them before they affect you. Today’s computer service companies react to a problem after it happens, often resulting in you waiting for long periods of time to have the problem fixed. On Time provides help to your employees quickly and efficiently, using many technologies, including remote control.

Are there any special requirements or things have to buy to use your service?

A: None. The only requirement is that your server be running a supported operating system (Windows 2003 or above). Our agent is a very small application and will run on almost computers that run Windows XP and above. We have never had any issue with loading our agent on any computer.